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Broadway Hardware is dedicated to providing our customers with excellent customer
service.
Call 956-687-6129 to speak directly with a
Customer Care specialist about your comment or complaint.
Frequently Asked Questions
Customer Care
For complaints or positive comments around the service you
received in our stores or general merchandise questions or issues, call
956-687-6129. For general inquires, please contact your
local store.
Return Policy
Our
Return Policy varies by type of product. Most items may be returned within 90
days from the original date of purchase for a full merchandise refund if
returned in unused, like-new condition.
Store Credits
Do Store Credits expire?
No, Store Credits have no expiration date.
I lost my Store Credit,
how can I get it replaced?
Since no records are kept of Store Credits, any lost or stolen cards cannot be replaced.
Gift Cards
Where can I purchase Gift
Cards?
You can purchase Gift Cards at any store location.
In what denominations are
Gift Cards available?
You may purchase in any denomination from $5 up.
Special Order Products
Special order
products are products that are not stocked in Broadway Hardware stores, but are
available by placing a special order directly with the manufacturer. There are thousands of items
available through our in-store Special Order program. Our Special Order
manufacturers are experts at producing and shipping the items that are not
typically in our stores. Special order products can take up to
6 weeks to be delivered to the store. Most special order products are
delivered to the store for the customer to pick up. All special orders
require a 50% down at the time the order is placed.
How are special orders
placed at the store?
If you would like to shop for a
special order item in your local Broadway Hardware, ask any store associate to see if
a particular item can be ordered through our Special Order program. The store
associate will then check by viewing the in-store special order catalogs to
see if your product is available. Once you've confirmed the product
specifications with the store associate, they will begin to enter the product
data and your contact information into the store's Special Services System.
Once your order is entered and reviewed, all you have to do is pay for the
order. We'll take care of the rest.
How long does it take for special order products to
arrive?
Once the payment is received, a special order can
take anywhere from a few days to several weeks, depending on the specifics of
your order.
Can I
return or cancel a special order or custom-made product?
Yes,
however there are a few conditions. Some special order returns are subject to
a 15% restocking fee. Cancellations may also be subject to a 15% restocking
fee, and most custom-made products cannot be returned or exchanged unless
defective. Returns and cancellation must take place at the Broadway Hardware store
where the special order was originally purchased. See the Special Services
Desk at your local store for more details.
Store Hours
Our normal store hours are from 8:00am to 7:00pm Monday-Saturday. Check your local store for Sunday hours.Our stores are closed on these nationally recognized holidays:
Easter Sunday, July 4th, Labor Day, Thanksgiving and Christmas.
Store Finder
You can locate the nearest Broadway Hardware store by using our online store
finder. The online Store Finder provides the store street address,
telephone number, and a map with driving directions to that location.
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